Refund policy

Returns and Exchange Policy

Returns are accepted only for items confirmed to be defective in line with the 12-month manufacturing warranty.

We do not offer refunds for change of mind. Exchanges may be offered within 30 days of purchase, provided the item has not been specially ordered, custom made, or made to order at the customer’s request.

Any item that has been altered, resized, repaired, or modified by another jeweller during the 12-month warranty period will have its warranty voided.

If an exchange is approved and no suitable alternative is available, a store credit may be issued for the value of the returned item. Store credits are valid for 12 months from the date of issue.

Items that are custom made, specially ordered, or remanufactured are final sale and cannot be returned or exchanged.

Shipping and handling fees are non-refundable.

Change-of-mind returns, repairs, replacements, or refund requests are not valid claims under the Australian Consumer Law Consumer Guarantees.

We encourage customers to make an informed purchase. Our team is available to answer questions and provide product care and warranty information prior to purchase.

How to Return or Exchange Goods

In-Store Purchases

For in-store exchanges, please bring:

  • The item
  • Original receipt
  • Original packaging
  • The card used for payment

If the purchase was made under an individual customer profile, that individual must be present to process the exchange.

Online Purchases

For online purchases, please contact us via email within 30 days of delivery.

  • Returned items must be:
  • In original, unused condition
  • In original packaging
  • Returned within 30 days of receipt

Please contact us before returning any item to confirm exchange availability.

Defective Products and Warranty Claims

If you believe your item has a manufacturing defect, please contact us to arrange an inspection.

All warranty assessments require:

  • The item, returned where possible in original packaging
  • Original tags, if availableProof of purchase

Once assessed, we will advise whether the issue qualifies as a warranty claim and outline the available remedy. Remedies may include repair, replacement, or refund, at our discretion.

If the issue is found to be caused by misuse, accidental damage, normal wear and tear, or environmental exposure, it will not qualify for warranty coverage. In these cases, a repair quotation may be offered.