Returns & Exchange Policy
Returns & Exchange Policy
Returns are accepted only for items that are confirmed to be defective, in accordance with the 12-month manufacturing warranty.
We do not offer refunds for change of mind. However, we are happy to offer an exchange within 30 days of purchase, provided the item has not been specially ordered, custom made, or made to order at the customer’s request.
Any item that has been altered, resized, repaired, or modified by another jeweller during the 12-month warranty period will have its warranty voided.
If an exchange is requested and there is no suitable alternative available, a store credit may be issued for the value of the returned item. Store credits are valid for 12 months from the date of issue.
Items that have been custom made, specially ordered, or remanufactured are final sale and cannot be returned or exchanged.
Shipping and handling fees are non-refundable.
Returns, repairs, replacements, or refund requests arising from change of mind are not valid claims under the Australian Consumer Law Consumer Guarantees.
We encourage customers to take the time to make an informed purchase. Our team is always available to answer questions and provide product care and warranty information prior to purchase.
How to Return or Exchange Goods
In-Store Purchases
For in-store exchanges, please bring:
-The item
-Original receipt
-Original packaging
-The card used for payment
If the purchase was made under an individual customer profile, that individual must be present to process the exchange.
Online Purchases
For online purchases, please contact us via email within 30 days of delivery. Items must be returned:
-In original, unused condition
-With original packaging
-Within 30 days of receipt
Please contact us prior to returning any item to confirm availability for exchange.
Defective Products
If you believe your item has a manufacturing defect, please contact us to arrange an inspection.
All warranty assessments require:
-The item to be returned in original packaging (where possible)
-Original tags (if available)
-Proof of purchase
Once assessed, we will advise whether the issue qualifies as a warranty claim and outline the available remedy. Remedies may include repair, replacement, or refund, at our discretion.
If the assessment determines that the issue is the result of misuse, accidental damage, normal wear and tear, or environmental exposure, the item will not qualify for warranty coverage. In such cases, a repair quotation may be offered.